The Interconnected Enterprise: How to Master Documentation for Multi-Step Processes Across Different Tools in 2026

In today's complex business landscape, few processes exist in a vacuum. A single customer interaction might begin in a CRM, trigger a task in a project management tool, log communication in a chat application, and conclude with billing in an ERP system. This intricate web of interconnected software, often referred to as a "multi-tool environment" or "cross-application workflow," is the norm for businesses striving for efficiency and innovation.

Yet, this very complexity introduces a significant challenge: how do you effectively document multi step processes across different tools to ensure consistency, accuracy, and operational excellence? Poorly documented, or worse, undocumented, multi-tool processes lead to inefficiency, errors, compliance risks, and a knowledge gap that costs organizations significant time and money.

By 2026, organizations that master the art of documenting these sophisticated workflows will be the ones that outpace their competitors, retain institutional knowledge, and onboard new talent with unprecedented speed. This article will equip you with a comprehensive strategy to tackle this critical task, transforming your multi-tool chaos into structured, repeatable, and easily executable procedures.

The Undeniable Imperative: Why Document Multi-Tool Processes?

Before delving into the "how," let's solidify the "why." Understanding the tangible benefits of robust documentation for processes spanning multiple applications clarifies its strategic importance.

1. Elevating Operational Efficiency and Consistency

Imagine a sales representative onboarding a new client. This process likely involves updating Salesforce, creating a project in Asana, setting up communication channels in Slack, and triggering an invoice in QuickBooks. Without clear, documented steps, each rep might follow a slightly different path, leading to:

• Increased Time-to-Value: New clients take longer to get fully onboarded.
• Missed Steps: Crucial data points are forgotten, or required actions aren't taken.
• Rework: Errors in one system necessitate corrections in others, consuming valuable time.

With detailed SOPs, every team member follows the exact same optimized sequence. For example, a well-documented client onboarding process could reduce the average onboarding time from 3 hours to 1.5 hours per client, freeing up sales capacity and improving client satisfaction. For a company onboarding 50 clients per month, this translates to 75 hours saved monthly, allowing sales ops to focus on strategic initiatives rather than reactive problem-solving.

2. Ensuring Accuracy and Reducing Errors

Manual data transfer and task switching between systems are prime opportunities for human error. A misplaced decimal in an SAP entry due to an incorrect copy-paste from an Excel sheet can have severe financial implications. Documenting the precise sequence of operations, validation steps, and data integrity checks significantly mitigates these risks.

Consider a finance team's monthly reporting cycle, which involves extracting data from SAP, transforming it in Excel, and visualizing it in Power BI. A detailed SOP can reduce reporting errors by as much as 80%, ensuring data accuracy for critical business decisions and regulatory compliance. This level of precision is invaluable for tasks like those outlined in our article, Elevate Your Finance Team's Monthly Reporting: The Ultimate SOP Template for Precision and Efficiency in 2026.

3. Streamlining Training and Onboarding

Bringing new employees up to speed on complex, multi-application workflows can be a lengthy and resource-intensive endeavor. Traditionally, this involves shadowing, informal explanations, and a steep learning curve. Comprehensive SOPs act as an always-available, standardized training manual.

For an HR Generalist learning to process employee offboarding, which might involve Workday for payroll, Google Drive for document archiving, and Zendesk for IT access revocation, a clear SOP slashes ramp-up time. An IT Support Engineer, for instance, might reduce their ramp-up time for handling common software provisioning requests (spanning Active Directory, Okta, and Microsoft 365 Admin Center) by 50% using robust documentation, making them productive much faster. This efficiency is critical for maintaining business continuity and supporting rapid growth, mirroring the benefits discussed in Mastering the First Month: A Comprehensive HR Onboarding SOP Template for 2026 Success.

4. Fortifying Compliance and Risk Management

Many industries operate under strict regulatory frameworks requiring demonstrable adherence to specific procedures. Multi-tool processes, especially those involving sensitive data or financial transactions, are frequently audited. Well-documented processes provide an auditable trail, demonstrating that established protocols are followed consistently. This includes security protocols across different systems or data handling procedures in compliance with GDPR or HIPAA.

A compliance officer can confidently attest to process adherence when an SOP clearly outlines the steps taken in Salesforce, Jira, and a proprietary legacy system for handling a customer data request, reducing audit preparation time by 40%.

5. Preserving Institutional Knowledge

Employee turnover is a constant reality. When experienced team members depart, their undocumented knowledge often walks out the door with them, creating critical vulnerabilities. Documenting multi-tool processes ensures that this invaluable "tribal knowledge" is captured, standardized, and accessible to everyone who needs it, regardless of who is currently on the team. This preserves business continuity and reduces the impact of staff changes.

The Inherent Challenges of Documenting Cross-Application Workflows

While the benefits are clear, the task of documenting multi-tool processes comes with its own set of complexities. Acknowledging these challenges is the first step toward overcoming them.

1. Complexity and Interdependence

The sheer number of steps and the handoffs between different systems can be overwhelming. A single process might involve 10-20 steps, each requiring specific actions within different interfaces, unique login credentials, and conditional logic. Mapping these interdependencies accurately is a significant undertaking.

2. Tool-Specific Nuances vs. Holistic Process View

Each software application has its own UI/UX, terminology, and workflow conventions. Documentation often gets bogged down in detailing tool-specific minutiae rather than focusing on the overarching business process. The goal is to guide the user through the process, not just how to click buttons in a specific app.

3. Maintenance and Version Control

Software applications are constantly updated, UIs change, and new features are rolled out. A process documented today might be outdated next quarter. Keeping multi-tool SOPs current across all involved systems is a continuous and often resource-intensive task. Ensuring everyone uses the latest version can be a nightmare without a centralized, easily updatable system.

4. Accessibility and Findability

Even the best documentation is useless if employees can't find it when they need it. Sprawling wikis, fragmented network drives, or outdated SharePoint sites hinder knowledge access. Creating a central, searchable, and intuitive repository for these complex SOPs is crucial. This is where many organizations struggle, as detailed in our guide, The End of Unused Wikis: How to Build a Knowledge Base Your Team Actually Uses (in 2026).

5. Overcoming Documentation Fatigue

The process of manual documentation—taking screenshots, writing detailed descriptions, formatting—is tedious and time-consuming. This "documentation fatigue" often leads to incomplete or outdated procedures, eroding trust in the documentation itself.

Key Principles for Effective Multi-Tool Process Documentation

To navigate these challenges successfully, anchor your efforts in these core principles.

1. Process-Centric, Not Tool-Centric

Always frame your documentation around the business outcome and the flow of work, rather than getting lost in the details of individual software interfaces. The user needs to understand why they are moving from Salesforce to Jira, not just how to click a button in each. Start with the overall goal and break it down.

2. Focus on the User and Their Role

Who is using this SOP? What is their existing technical proficiency? Tailor the language, level of detail, and visual aids to your audience. An SOP for an IT Help Desk technician might be more technical than one for a Marketing Coordinator, even if parts of the process overlap.

3. Modularity and Interconnectivity

Break down large, complex processes into smaller, manageable modules. If a sub-process (e.g., "create a new user account") is used in multiple larger workflows (onboarding, system access request), document it once and link to it. This approach reduces redundancy and simplifies updates.

4. Clear Ownership and Regular Review

Assign clear ownership for each SOP. The process owner is responsible for ensuring its accuracy and relevance. Schedule regular review dates (e.g., quarterly, semi-annually) to coincide with software updates or business process changes.

5. Consistency in Structure and Terminology

Establish a standardized template for your SOPs, including sections for purpose, scope, roles, steps, decision points, and troubleshooting. Use consistent terminology across all documentation to reduce confusion.

A Step-by-Step Guide: How to Document Multi-Step Processes Across Different Tools

Now, let's break down the practical steps to build effective multi-tool process documentation.

Step 1: Define the Process Scope and Stakeholders

Before you begin documenting, clearly define what process you're tackling.

• Identify the Start and End Points: What triggers this process, and what constitutes its successful completion?
• Outline the Business Goal: What outcome does this process achieve?
• List Key Roles/Departments Involved: Who performs steps in this process? (e.g., Sales Ops, Finance, IT, Customer Support).
• Identify Core Tools: Which software applications are integral to this process? (e.g., Salesforce, Jira, Slack, SAP).

Example:

• Process: Client Onboarding & Project Kick-off
• Start: Sales Opportunity marked "Closed-Won" in Salesforce.
• End: Client receives welcome kit, project plan is active in Jira, initial team communication established in Slack.
• Goal: Efficiently transition new clients from sales to delivery, ensuring all necessary systems are updated and resources allocated.
• Roles: Sales Operations Manager, Project Manager, Account Executive, Implementation Specialist.
• Tools: Salesforce, HubSpot, Jira, Slack, DocuSign.

Step 2: Map the Current State Workflow (Discovery)

This is a crucial discovery phase. Don't document what you think happens; document what actually happens.

1. Observe and Interview: Sit with the subject matter experts (SMEs) who perform the process daily. Watch them work. Ask open-ended questions: "What do you do next?", "Why do you do it this way?", "What usually goes wrong here?", "Which system do you switch to for this part?"
2. Sketch it Out: Use whiteboards, flowcharts (e.g., Lucidchart, Miro), or even sticky notes to visually map the flow. Include decision points (yes/no), different applications, and key handoffs between roles.
3. Identify Bottlenecks and Workarounds: Pay attention to manual fixes, redundant steps, or unofficial processes that indicate a need for optimization.

This step helps you understand the existing complexity before attempting to simplify and document.

Step 3: Standardize and Optimize Before Documenting

Documenting a flawed process only formalizes inefficiency. Before you finalize your SOPs, challenge the existing workflow:

• Eliminate Redundancy: Are there steps performed in two different systems that could be automated or consolidated?
• Automate Where Possible: Can Zapier, Microsoft Power Automate, or a similar integration platform automate data transfer between systems (e.g., "If opportunity closed in Salesforce, create Jira ticket")?
• Clarify Handoffs: Ensure smooth transitions between roles and systems. Define who is responsible for what at each stage.
• Simplify Decision Logic: Can complex conditional paths be streamlined?

Example: During discovery for client onboarding, you might find Sales Ops manually copies client details from Salesforce into a HubSpot form. An optimization could involve setting up an integration to automatically sync new clients from Salesforce to HubSpot upon "Closed-Won" status, eliminating a manual data entry step entirely.

Step 4: Choose the Right Documentation Method and Tools

The method you choose for capturing and presenting your SOPs is critical, especially for multi-tool processes.

Traditional Text & Screenshots:

• Pros: Low cost (often just a word processor), accessible.
• Cons: Extremely time-consuming to create and maintain. Screenshots quickly become outdated. Hard to convey complex, dynamic interactions across multiple UIs. Requires extensive writing and formatting.

Video Tutorials:

• Pros: Excellent for visual learners, captures dynamic interactions, shows real-time system changes.
• Cons: Difficult to search for specific steps, hard to update (requires re-recording entire sections), can be lengthy, no easy way to extract text instructions for quick reference.

AI-Powered Automatic SOP Generation (Recommended for Multi-Tool Processes):

This is where modern tools excel, particularly for complex, interconnected workflows.

• ProcessReel stands out as an optimal solution for documenting multi-step processes across different tools. Instead of manual screenshots and endless writing, you simply record yourself performing the process on your screen, narrating your actions as you go.
• How it Works: As you click through Salesforce, type into Jira, and send messages in Slack, ProcessReel captures every mouse click, keyboard input, and screen transition. Your narration provides the crucial "why" behind each action and the context for switching between applications.
• The Output: ProcessReel then automatically generates a comprehensive, step-by-step SOP complete with text instructions, annotated screenshots for each action, and even highlights of key UI elements. It understands the context of switching between applications, making the process flow seamless for the end-user. This dramatically reduces creation time from hours to minutes and ensures consistency.

By leveraging a tool like ProcessReel, you overcome the "documentation fatigue" challenge and ensure your SOPs are accurate and easy to update.

Step 5: Capture Each Step Accurately with Context

This is the core execution phase. If using ProcessReel, this step becomes significantly more efficient.

1. Prepare Your Environment: Ensure you have access to all necessary tools and demo data. Close unnecessary tabs and applications to minimize distractions in your recording.
2. Record and Narrate End-to-End: Start your screen recording and perform the entire process from start to finish.
   • Narrate everything: Explain what you're doing, why you're doing it, and which tool you're using. "Now I'm navigating to Salesforce to find the client record. I'm searching by company name 'Acme Corp'..."
   • Verbalize Tool Switches: Clearly state when you move from one application to another: "Okay, now that the opportunity is 'Closed-Won' in Salesforce, I'm switching over to Jira to create the new client project."
   • Include Decision Points: If there's a conditional step, narrate it: "If the client requires special permissions, navigate to the 'Security' tab in Okta; otherwise, proceed to the next step."
   • Focus on Actionable Steps: Each step should correspond to a distinct action (click, type, select).
3. Review and Refine (ProcessReel's Advantage):
   • For Manual Methods: Review screenshots for clarity, write detailed instructions, add arrows/highlights manually. This is where most time is spent.
   • With ProcessReel: Once your recording is complete, ProcessReel quickly processes it. You'll then have an automatically generated SOP. Review this output. You can easily edit text descriptions, add or remove steps, or re-record specific segments if needed, all within the platform. This iterative refinement is incredibly fast compared to traditional methods.

Example Capture Snippet (narrated for ProcessReel): "Okay, starting in Salesforce. I'll search for 'New Client Inc.' in the global search bar [typing 'New Client Inc.']. Now I'm clicking on their opportunity, 'Q2 Implementation Project.' I need to change the 'Stage' to 'Closed-Won' [clicking dropdown, selecting 'Closed-Won', clicking 'Save']. Perfect. Now that it's closed, I'm going to switch over to HubSpot. In HubSpot, I'll go to the 'Contacts' section and search for 'New Client Inc.' to ensure the contact exists and update their 'Client Status' to 'Active' [navigating to HubSpot, searching, updating field]."

Step 6: Add Context, Nuance, and Best Practices

The automatically generated steps from ProcessReel provide the core "how." Now, augment this with critical context.

• Purpose & Scope: Briefly reiterate the process's objective.
• Roles & Responsibilities: Clearly define who performs each section of the process.
• Pre-requisites: What needs to be in place before starting the process? (e.g., "Client contract signed," "Access to Salesforce, Jira, and Slack").
• Troubleshooting: What are common errors, and how should they be resolved?
• Best Practices/Tips: "Always double-check the client ID when transferring data between Salesforce and Jira."
• Links to Related SOPs: Refer to other relevant documentation (e.g., "For detailed instructions on setting up a new user in Slack, refer to the 'IT: New Employee Slack Setup' SOP"). This creates an interconnected knowledge base.

Step 7: Structure and Organize Your SOPs for Accessibility

An SOP is only useful if it's easy to find and navigate.

• Centralized Knowledge Base: Store all SOPs in a single, accessible location. This could be a dedicated knowledge base platform (like Confluence, SharePoint, or a specific SOP management tool) or ProcessReel's integrated documentation features.
• Consistent Naming Conventions: Use clear, descriptive titles (e.g., "SALES OPS: Client Onboarding - Full Cycle (Salesforce, HubSpot, Jira)").
• Logical Categorization: Organize SOPs by department, process type, or application.
• Searchability: Ensure your knowledge base has a robust search function. Tags and keywords can significantly improve discoverability.

Step 8: Implement, Test, and Iterate

The documentation isn't complete until it's been tested by end-users.

1. Pilot Testing: Ask someone unfamiliar with the process (e.g., a new hire or a team member from another department) to follow the SOP without assistance.
2. Gather Feedback: What was confusing? What steps were missing? Were there any errors?
3. Refine: Make necessary adjustments based on feedback. This iterative process ensures the SOP is truly user-friendly and accurate.

Step 9: Maintain and Update Regularly

Multi-tool processes are dynamic. Regular maintenance is non-negotiable.

• Scheduled Reviews: Set calendar reminders for quarterly or semi-annual reviews with process owners.
• Triggered Updates: Major software updates, new integrations, or changes in business policy should immediately trigger an SOP review.
• Feedback Loop: Encourage users to report outdated or incorrect information directly.
• Ease of Update (ProcessReel's Strength): With ProcessReel, updating an SOP is as simple as re-recording the changed segment of the process. If a specific UI element moves in Salesforce, you can re-record that particular sequence, and ProcessReel generates the updated steps and screenshots, saving countless hours compared to manually editing text and recapturing screenshots.

Real-World Examples: Impact of Documenting Multi-Tool Processes

Let's illustrate the tangible impact of these principles with concrete examples from different departments in 2026.

Example 1: Client Onboarding & Project Kick-off (Salesforce, HubSpot, Jira, Slack, DocuSign)

Scenario: "Global Innovations Inc." a B2B SaaS company, was struggling with inconsistent client onboarding. Sales would mark a deal as "Closed-Won" in Salesforce, but often critical data wouldn't fully propagate to HubSpot for marketing nurturing, or project details would be lost when creating the initial project in Jira. New clients experienced delays, and internal teams spent excessive time chasing information.

Old Process (Undocumented/Informal):

• Sales AE manually communicated details to Sales Ops.
• Sales Ops manually copied data from Salesforce to a HubSpot contact, then manually created a Jira project, then informed the Project Manager via Slack.
• Documentation was a fragmented series of bullet points in a Confluence page, often outdated.
• Average onboarding time per client: 4.5 hours of staff time.
• Error rate (e.g., incorrect project setup, missed marketing handoff): 15% of clients required rework.

New Process (Documented with ProcessReel):

1. Process Definition: Identified "Client Onboarding & Project Kick-off" as a critical, multi-tool process.
2. Discovery & Optimization: Mapped the existing messy flow. Optimized by implementing Zapier to automatically create a new contact in HubSpot and a basic Jira project shell upon "Closed-Won" in Salesforce. Standardized required fields across systems.
3. Documentation with ProcessReel: The Sales Operations Manager recorded the remaining manual steps (e.g., reviewing automated Jira project, adding specific project details, generating DocuSign welcome agreement, setting up initial Slack channel), narrating the tool switches and key actions. ProcessReel automatically generated comprehensive SOPs.
4. Context & Structure: Added sections on pre-requisites, roles (AE, Sales Ops, PM), troubleshooting tips, and linked to "JIRA: Project Template Customization" SOP.
5. Implementation & Review: New SOPs were published in their knowledge base. Junior Sales Ops staff followed the SOPs. Feedback led to minor refinements.

Impact After 6 Months:

• Time Savings: Average onboarding time reduced to 1.8 hours per client. For 70 clients/month, this is 189 hours saved monthly (approx. $9,450 in staff costs based on average $50/hour).
• Error Reduction: Project setup errors dropped from 15% to 2%. 90% reduction in rework associated with onboarding.
• Client Satisfaction: Improved client initial experience, reflected in a 10% increase in early-stage client satisfaction scores.
• Training: New Sales Ops hires are fully proficient in client onboarding within 2 weeks, down from 4-5 weeks.

Example 2: Monthly Financial Close (SAP, Excel, Power BI)

Scenario: "Apex Manufacturing LLC" faced significant challenges with their monthly financial close. The process, involving data extraction from SAP, complex calculations in Excel, and reporting in Power BI, was prone to delays and human error. Different accountants used slightly varied methods, leading to reconciliation issues and extended audit preparation.

Old Process (Manual & Inconsistent):

• Each accountant had their own "favorite" Excel templates.
• Data extraction from SAP was inconsistent.
• No standard validation checks between systems.
• Average monthly close time: 10-12 business days.
• Error rate: 3-5 minor adjustments required post-initial close, delaying final reports.

New Process (Documented with ProcessReel):

1. Process Definition: Focused on the core "Monthly Financial Close - GL Reconciliation" process.
2. Discovery & Optimization: Standardized Excel templates, identified key SAP reports, and defined clear data transfer protocols.
3. Documentation with ProcessReel: The Senior Accountant recorded step-by-step instructions for extracting data from SAP (navigating specific transaction codes), importing into the standardized Excel model, performing reconciliation steps, and finally, refreshing and validating reports in Power BI. Narration included field explanations and common pitfalls.
4. Context & Structure: SOP included audit requirements, cross-reference checks, and links to "SAP: Journal Entry Posting" and "POWER BI: Report Refresh Troubleshooting" SOPs.
5. Implementation & Review: All finance team members trained on the new SOPs. Monthly reviews tracked compliance and identified areas for further optimization.

Impact After 9 Months:

• Time Savings: Monthly close time reduced to 7 business days. This is 3-5 days saved per month, or approximately 24-40 hours of senior accountant time per close ($1,200-$2,000 monthly in staff costs).
• Accuracy: Post-close adjustments reduced by 95%, significantly enhancing report reliability.
• Compliance: Audit preparation time for GL reconciliation was cut by 40% due to standardized, auditable procedures.
• Team Morale: Reduced stress and overtime during close periods.

The Future of Process Documentation: Intelligent Automation

As we move further into 2026, the trend towards intelligent automation in process documentation will only accelerate. Tools like ProcessReel, which bridge the gap between human action and structured knowledge, are at the forefront of this evolution. They empower organizations to:

• Adapt Faster: Quickly update SOPs as systems or processes change, maintaining agility.
• Scale Efficiently: Onboard more people, launch more projects, and expand operations without being held back by knowledge transfer bottlenecks.
• Innovate Continually: Free up valuable staff time from mundane documentation tasks to focus on strategic improvements and innovation.

The goal isn't just to document processes; it's to create a living, breathing knowledge base that supports continuous improvement and organizational resilience.

Frequently Asked Questions (FAQ)

Q1: How often should I update my multi-tool process documentation?

A1: The frequency of updates depends on the volatility of the process and the tools involved. For mission-critical processes or those using frequently updated software (e.g., SaaS platforms with monthly releases), review at least quarterly. For more stable, less frequently changed processes, a semi-annual or annual review may suffice. Crucially, any significant change to a system (UI redesign, new feature impacting a step) or a business rule should trigger an immediate review and update of the relevant SOPs. Tools like ProcessReel significantly reduce the effort required for these updates, making frequent reviews feasible.

Q2: What's the biggest mistake companies make when trying to document multi-tool processes?

A2: The biggest mistake is trying to document a broken or inefficient process without optimizing it first. Many organizations simply record what is currently being done, including all the workarounds and redundancies. This only formalizes inefficiency. Always perform a discovery and optimization phase (Steps 2 and 3) to refine the process before committing it to documentation. Another common error is using disparate, unlinked documentation methods, leading to a fragmented and unmanageable knowledge base.

Q3: Can ProcessReel handle documentation for legacy systems or custom-built applications?

A3: Yes, absolutely. ProcessReel works by capturing your screen activity and narration, regardless of the underlying application. Whether you're navigating a modern cloud-based CRM, an on-premise ERP from the 1990s, or a custom internal tool built in-house, ProcessReel will record your actions and generate the step-by-step SOP. This makes it particularly valuable for organizations that operate with a blend of new and legacy systems, providing a consistent documentation standard across all platforms.

Q4: How do I ensure employees actually use the SOPs once they're created?

A4: Several strategies foster adoption:

1. Accessibility: Make SOPs easy to find in a centralized knowledge base with robust search (refer to The End of Unused Wikis: How to Build a Knowledge Base Your Team Actually Uses (in 2026)).
2. Quality & Trust: Ensure the SOPs are accurate, up-to-date, and easy to follow. If employees find errors or outdated information, they will quickly lose trust.
3. Integration into Workflows: Link SOPs directly from the tools or platforms employees use daily (e.g., a link to a "Jira: New Project Setup" SOP within a Jira ticket template).
4. Training & Culture: Incorporate SOPs into onboarding and ongoing training. Cultivate a culture where referring to documentation is the norm, not a last resort.
5. Feedback Mechanism: Provide an easy way for users to suggest improvements or report issues with SOPs, showing that their input is valued.

Q5: What's the ideal level of detail for multi-tool process documentation?

A5: The ideal level of detail balances clarity with conciseness. It should be detailed enough for a competent user (even a new hire) to successfully complete the process without additional verbal instruction, but not so verbose that it becomes cumbersome.

• Include: Every click, key press, navigation step, specific field names, data entry requirements, decision points, and clear indicators of tool switches.
• Avoid: Overly technical jargon unless the audience is highly technical, or unnecessary commentary that doesn't advance the process. ProcessReel helps strike this balance by automatically capturing precise actions and combining them with your narrated context, then allowing you to refine the auto-generated text for perfect clarity.

Conclusion: Build Your Bridge Between Tools and Knowledge

Documenting multi-step processes across different tools is no longer an optional task; it's a strategic imperative for any organization aiming for operational excellence in 2026 and beyond. By focusing on process optimization, user-centric design, and leveraging intelligent automation, you can transform fragmented workflows into clear, actionable, and easily maintainable Standard Operating Procedures.

Embrace the challenge, apply the principles outlined, and watch your teams operate with unparalleled efficiency, accuracy, and confidence. The future of work demands not just interconnected tools, but interconnected knowledge.

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